The Business of Government Magazine – 2024

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The Business of Government Magazine – 2024 Edition
From the Executive Director

Helping Government Navigate Through Times of Change

From the Editor’s Desk

A Singular, Enduring Purpose: Serving the Public

Patient-Centered and Mission-Ready: A Conversation with Lt. General Telita Crosland, M.D., Director, Defense Health Agency

Created in 2013, the Defense Health Agency (DHA) celebrated its 11th anniversary this year.

Navigating Technological Frontiers: A Conversation with Vice Admiral Frank Morley, Principal Military Deputy Assistant Secretary of the Navy for Research, Development and Acquisition

The mission of the Office of the Assistant Secretary of the Navy for Research, Development and Acquisition (RDA) is to provide weapons, systems, and platforms for the U.S. Navy/Marine Corps that support their missions and give them a technological edge over our adversaries.

Leading the U.S. Internal Revenue Service: A Conversation with Danny Werfel, Commissioner, U.S. Internal Revenue Service

The IRS has a unique opportunity to envision and realize a future of tax administration that meets the evolving needs of taxpayers and the nation.

Driving Digital Transformation: Insights from Alexis Bonnell, Chief Information Officer and Director of the Digital Capabilities Directorate, Air Force Research Laboratory

The Air Force Research Laboratory is the primary scientific research and development center for the U.S. Department of the Air Force and Space Force.

Emerging Technologies in Defense Intelligence-Balancing Innovation and Integration: Insights from Ramesh Menon, Chief Technology Officer and Chief Artificial Intelligence Officer, Defense Intelligence Agency

Artificial intelligence (AI) has become a critical and strategic capability for defense organizations around the world, offering immense benefits such as improved efficiency, accuracy, and decision making.

Bridging Innovation and Access: Insights from Andrea Fletcher, Chief Digital Strategy Officer and Director of the Digital Service, Centers for Medicare & Medicaid Services

The office was established to address the need for talent and expertise in a variety of skills to tackle complex problems at the intersection of technology, innovation, and service design and delivery.

Leveraging IT to Enhance Mission Operations: Insights from Melinda Rogers, Chief Information Officer, U.S. Department of Justice

Technology and information management are key enablers helping U.S. government agencies to meet their varied missions.

Putting Veterans First: Insights from John Boerstler, Former Chief Experience Officer, U.S. Department of Veterans Affairs

In an era where customer experience (CX) is becoming a critical measure of institutional success, government agencies like the U.S. Department of Veterans Affairs (VA) are taking decisive steps to overhaul how they interact with their key constituencies.

Enhancing Assisted Acquisition Services: Insights from Corey Nickens, Client Executive of the Innovation Business Unit, Office of Assisted Acquisition Services, U.S. General Services Administration

In a dynamic landscape where government agencies strive to deliver better services, foster innovation, and support small businesses, agility and efficiency are paramount.

On Pursuing IT and Digital Transformation at the U.S. Social Security Administration: Perspectives from Marcela Escobar-Alava, SSA Chief Information Officer and Betsy Beaumon, SSA Chief Transformation Officer

Our conversation covers topics topics such as digital modernization, process improvement, cultural change, customer experience, and employee engagement.

Integrating AI in Government: Lessons, Applications, and Innovations

Artificial and augmented intelligence (AI) have proliferated across all sectors of society

Envisioning the Future of Government: How Emerging, Secure Technologies and Data Flows Can Enable Anticipation and Action that Improve Performance

How can governments secure implementation of advanced technologies and enable government to use data to make more informed decisions, promote transparency, and improve outcomes in an increasingly complex and uncertain world?

Nation-State Activity in the Age of Artificial Intelligence and Quantum Computing

Seldom has there been a simultaneous evolution of two powerful and complementary technologies—artificial intelligence (AI) and quantum computing (QC).

From the Gridiron to Government: How Tom Brady’s Leadership Insights Can Transform Government Teams

NFL great Tom Brady and Nitin Nohria of the Harvard Business School have collaborated on a compelling and timely article.

A Prepared Federal Government: Preventing Fraud and Improper Payments in Emergency Funding

When the government distributes supplemental funding to address various national emergencies such as the global pandemic, time is of the essence.

Preparing Governments for Future Shocks: Building Cyber Resilience for Critical Infrastructure Protection

Cyber resilience is crucial for protecting critical infrastructure, which includes essential services from the energy grid to clean water distribution.

The Role of Risk Leadership in Defining ERM Readiness in Government

Today’s risk landscape requires a unified, coordinated, disciplined, and consistent approach, no longer focused on risk management as a compliance exercise or perceiving risks solely as problems to avoid.

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