Putting Veterans First: Exploring the VA’s Customer Experience Strategy with John Boerstler, Chief Veterans Experience Officer, U.S. Department of Veterans Affairs.

This post first appeared on IBM Business of Government. Read the original article. Broadcast Date:  Monday, April 15, 2024 John W. Boerstler What is the customer experience (CX) strategy for the US Department of Veterans Affairs? How has VA increased its Trust Index? What is the VA doing to enhance its employee experience? Join host (more…)

John W. Boerstler, Chief Experience Officer

This post first appeared on IBM Business of Government. Read the original article. Chief Experience Officer U.S. Department of Veterans Affairs United States John W. Boerstler was sworn in on February 16, 2021, as the Chief Veterans Experience Officer at the Department of Veterans Affairs (VA). As Chief Veterans Experience Officer, John leads the Veterans (more…)

Weekly Roundup: April 8-12, 2024

This post first appeared on IBM Business of Government. Read the original article. Friday, April 12, 2024 Michael J. Keegan Articles & insights in public management & leadership for the week ending April 12, 2024 Managing Strategically: A Thought Process for Federal Managers. Federal managers are expected to advance measurable progress against an increasing number (more…)

Exploring Life Ignition Tools (LIT)

This post first appeared on IBM Business of Government. Read the original article. Thursday, April 11, 2024 Michael J. Keegan Leadership Lessons from Dr. Jeff Karp, Author & Biomedical Innovator Just before the start of 2024, the IBM Center released its latest book, Transforming the Business of Government: Insights on Resiliency, Innovation, and Performance, to (more…)

Building On Regulatory Foundations and Bridging to the Future

This post first appeared on IBM Business of Government. Read the original article. Building On Regulatory Foundations.pdf Dan Chenok Susan Dudley The IBM Center for The Business of Government and the George Washington University Regulatory Studies Center gathered regulatory experts to reflect on regulatory foundations and explore emerging opportunities and challenges for good regulatory practice. (more…)

Leading through Uncertain Times with Dr. Jeff Karp, author of LIT – Life Ignition Tools: Use Nature’s Playbook to Energize Your Brain, Spark Ideas, and Ignite Action

This post first appeared on IBM Business of Government. Read the original article. Broadcast Date:  Monday, April 8, 2024 Dr. Jeff Karp How can government leaders learn, connect, adapt, and draw energy from their experiences? What role does intention play in being a successful leader? How can Life Ignition Tools help leaders be more effective? (more…)

Weekly Roundup: April 1-5, 2024

This post first appeared on IBM Business of Government. Read the original article. Friday, April 5, 2024 Michael J. Keegan Articles & insights in public management & leadership for the week ending April 5, 2024 OMB’s new guidance, RFI boost grant modernization efforts. The long-awaited and much-anticipated update to the basic management standards for the (more…)

Happy 40th Birthday to the FAR, but has it Gone too FAR?

This post first appeared on Federal News Network. Read the original article. April 1, 2024, marked the 40th birthday of the Federal Acquisition Regulation (FAR).  No one can question the need for a regulation implementing procurement law and providing guidance to tens of thousands of Federal procurement professionals and industry partners. There has always been something (more…)

DHS hires new CISO; Former cloud security lead lands new job

This post first appeared on Federal News Network. Read the original article. The Department of Homeland Security has a new chief information security officer. Zscaler makes a key hire of a former federal technology leader to expand its global reach and influence. These are two of the most recent federal executives on the move. Eric (more…)